Shipping Policy

The delivery is done anywhere in the world.

🇺🇸 For delivery in the United States, delivery is between 7 and 11 business days and is free! (0$)

🇨🇦 For deliveries in Canada, delivery is between 7 and 11 business days and is free! (0$)

🇦🇺 For deliveries in Australia, delivery is between 7 and 11 business days and is free! (0$)

🇬🇧For all deliveries in the United Kingdom, delivery is between 7 and 11 working days and is free! (0$)

The preparation time of an order is between 1 and 3 working days.
The delivery time is between 4 and 7 working days.

It is possible that your order does not have a tracking number immediately. This depends on the value of the order and the shipping method we will use.

Your package can be delivered from Europe, but also from International, it depends on the products.

Our policy is that if 60 days after ordering your package still has not arrived, we will send it back free of charge or give you a 100% refund. However, this only happens very very rarely.

If a product arrives damaged, we will send it back at our expense. You just have to prove it to us by sending a photo to contact@the-ponchos.com.