Contact Us

→ A question about delivery times? Go directly to our Frequently Asked Questions!

→ To track your order, it's here : TRACK MY ORDER

→ Didn't receive the right product? Did you notice a defect? Send us a photo of the product in question, along with your order number to contact@the-ponchos.com

→ Your order is a gift and you're afraid you won't receive it in time? Contact our team, via this form, who will send you a gift voucher to print and give as a present while waiting for your order to arrive.

→ For any other request, we invite you to contact us via this form exclusively. A member of our team will get back to you within 72 hours (Monday to Friday, 10am - 4pm).

The delivery is done anywhere in the world.

🇺🇸 For delivery in the United States, delivery is between 7 and 11 business days and is free! (0$)

🇨🇦 For deliveries in Canada, delivery is between 7 and 11 business days and is free! (0$)

🇦🇺 For deliveries in Australia, delivery is between 7 and 11 business days and is free! (0$)

🇬🇧For all deliveries in the United Kingdom, delivery is between 7 and 11 working days and is free! (0$)

The preparation time of an order is between 1 and 3 working days.
The delivery time is between 4 and 7 working days.


LA SALOPETTE OÜ (16194762)

Liimi tn 1b-716 Kristiine linnaosa, Eduard House 10621 Tallinn

+337 56 91 49 75