Return Policy

Our primary objective is to achieve 100% satisfaction for all our customers.

RETURNS

Our standard return policy is 14 days. If 14 days have elapsed since we received your order, we cannot usually offer a refund or exchange.

To be eligible for a return, your item must be in the same condition as when you received it. It must also be in the original packaging.

Gift cards cannot be returned.

To make your return, we require an email receipt or other proof of purchase.

There are certain situations where only partial refunds are given: (if applicable)

Any item that is not in its original condition, is damaged or has missing parts for reasons that are not due to our error.
Any item that is returned more than 14 days after delivery.

REFUNDS (if applicable)

Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you whether or not your refund has been approved.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method.

Late or Missing Refunds (if applicable)

It may take some time before your refund is officially posted.
If you have not received your refund within two weeks, please contact us at contact@the-ponchos.com.

EXCHANGES (if applicable)

We only replace items within 14 days if they arrive defective or damaged. If you need to exchange it for the same item, email us at contact@the-ponchos.com and send your item to :

2350 Madison Ave, Granite City, IL 62040, États-UnisShipping

To return your product, you must send it by post to :

2350 Madison Ave, Granite City, IL 62040, États-UnisShipping

You will have to pay your own shipping costs to return your item. Shipping costs are not refundable.

Upon request, we can provide you with a pre-paid return label and deduct the cost from your refund.

The time it takes for the exchanged product to reach you may vary depending on where you live.

You may wish to consider using a shipment tracking service or purchasing shipment insurance. We cannot guarantee that we will receive your returned item.